KAD-02497 | Purple & Multicolor | Casual 3 Piece Suit | Marina Fabric Printed

Domestic Shipping

Free Express Shipping across Pakistan for orders above PKR 10,000.

Cash on delivery oders are dispatched as soon as the order gets verified. It takes upto 3-5 working days to deliver the order after verification. For Credit Card payments, it can take up to 2 days for us to process your order and ship it after the payment has been verified. This is just an estimate and does not include weekends and holidays. We do not ship to P.O Boxes. Delivery can take longer in remote areas in Pakistan.

“Cash On Delivery” orders will be processed after successful telephonic verification. However, we hold the right to process “Cash on Delivery” orders without telephonic verification for verified customers and/or during a period of high volume that includes sale, season launches, and other promotions.

Order Tracking

Shortly after placing your order, you will receive an email or sms with your order number and an order tracking number (if a valid email address and phone number was supplied). During transit of your package, you may enter that number into our Order Tracking section to check your order status.

International Shipping

All international orders ship through UPS/DHL/FedEx/TCS and are delivered in 4-5 business days after the order has shipped out. After your payment is authorized, it can take us up to 2 days to process your order and ship the package. This is only estimated and does not include weekends and holidays. 

Customs, Duties and Taxes

• All international orders may be subject to taxes and duties.
• We ship your package “Duty and Taxes” unpaid, and we do not calculate any local taxes or duties during checkout.
• Any fees that are due will be collected on delivery of the order.
• Any applicable customs, import and collection fees are the responsibility of the customer.
• Customs authorities require that we state the value of your order directly on your package(s).
• Taxes and fees are based on many factors, including location, material, item value, etc. We have no control over these charges and cannot predict what they may be as customs policies vary widely from country to country.
• If your order does require any additional charges, they must be paid by the customer for the package to clear customs.
• Consignees in Saudi Arabia must have a valid commercial registration with Saudi Customs for smooth clearance and delivery of shipments.
• In case a consignee does not have a valid commercial registration, shipment will return back to origin without any intimation.

 Note: We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your screen resolution, we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Altered Apparel

Clearance Sale Items

Item used before return

Item without original packaging

Item without labels

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) on items with obvious signs of use.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cs@senorita.pk

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at cs@senorita.pk and send your item to: Fashion Labels, 4F, 2/2, Shahrah Abul Fazal Siddiqui, Nazimabad No. 4, (near Imtiaz Supermarket) Karachi, Ph: 031-73667482 (031-SENORITA).

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Fashion Labels, 4F, 2/2, Shahrah Abul Fazal Siddiqui, Nazimabad No. 4, (near Imtiaz Supermarket) Karachi, Ph: 031-73667482 (031-SENORITA).

Customer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over PKR 10,000, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.