Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Altered Apparel
• Clearance Sale Items
• Item used before return
• Item without original packaging
• Item without labels

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)
There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cs@senorita.pk.

Sale items
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@senorita.pk and send your item to:
Fashion Labels, 4F, 2/2, Shahrah Abul Fazal Siddiqui, Nazimabad No. 4, (near Imtiaz Supermarket) Karachi.
Ph: 03173667482 (031-SENORITA), Whatsapp: 03182113105.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift, the refund will be sent to the gift giver.

Shipping

To return your product, mail it to:
Fashion Labels, 4F, 2/2, Shahrah Abul Fazal Siddiqui, Nazimabad No. 4, (near Imtiaz Supermarket) Karachi.
Ph: 03173667482 (031-SENORITA), Whatsapp: 03182113105.

The customer will be responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable. If you are shipping an item over PKR 10,000, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.